Ben in Chicago is a highly motivated professional with extensive experience in the brokerage and financial industry. His strengths include strong communication, managing execution, maximizing relationships, and supervising performance.
Ben in Chicago has domestic and international business experience. He exudes a winning, positive and spirited attitude and excels at motivating and inspiring others. His areas of expertise include trading, customer service, operations, training, client relations, developing teams, product and risk management.
Product management
- Develop, deploy and manage specific products and services with an eye towards overall P&L of the offering
- Work with key partners both internally and externally to ensure organizational readiness as well as synergies with other business initiatives
- Responsible for coordinating all internal and external partners including marketing, sales, service, operations, finance, reporting, technology and vendors to effectively support and promote the brokerage offering
- Collaborate with design, business and technology partners to deliver features that drive customer engagement and interaction
- Continuously manage and maintain product offering roadmaps to align with business priorities
I enjoy designing and improving products so that people can self-serve digitally when possible.
Brokerage management
- Responsible for the process and professionals of various Trading and Operations groups for bank broker-dealers including call center operation and online trading review related to client and broker submitted Equity, Option and Mutual Fund transactions
- Partnered with executive management, sales management, product management, operations, technology, compliance, legal, audit, internal and external vendors to resolve complex business issues and provide subject matter expertise on securities-related topics
- Developed and maintained robust supervisory and control structure including all relevant policies, desktop procedures, and regulatory reporting and oversight
- Supervised trading functions within the Order Desk
- Acted as a brokerage subject matter expert for internal and external clients